Thursday, May 24, 2007

a customers concern

first and foremost it's very important to me that each customer is completely satisfied with their purchase.

a few days ago, an ebay customer purchased one of my designs. the transaction went smoothly and the item was then shipped. when the ebayer received the item purchased, they felt that they didn't get what was described in the items description.


here is their concern & remarks:

"Before I leave feedback, I just want to express my concern that what was pictured is not what I got.
Your description states "Purchase is for 1 silk aquarium or reptile plant spider plant grn ylw. (sap0133) aprox. 10" high 12" wide. Item is hand designed by myself. Can be used in an aquarium or reptile environment. Product is life like, long lasting and safe; no toxic products used. Weighted (w/natural river rock) plastic base.
While what I received fits the written description, missing are the rock formations, frog and plastic base shown in the picture".

the item description / photo was as follows:

Item number: 330119785261

Purchase is for 1 silk aquarium or reptile plant spider plant grn ylw. (sap0133) aprox. 10" high 12" wide. Item is hand designed by myself. Can be used in an aquarium or reptile environment. Product is life like, long lasting and safe; no toxic products used. Weighted (w/natural river rock) plastic base. FREE SHIPPING on all total orders of $30 or more within the United States.

next month, will be one year since this aquarium design idea was put into motion. this is the first time ever that this "question / concern" has come up and i would like to clarify things. the large rocks that are featured in the photograph are there as a display enhancement and not part of the auction purchase. i use them within the photograph to create a reproduction of what the plant for sale might look like within an aquarium environment. the frog featured in the photograph is also a display item and made of ceramic; not available as part of the described auction / buy it now purchase item. the square base that all of the visual items & plant design are in is actually an old Pyrex square baking dish which is used to simulate the "base" of an aquarium. the plant design itself was actually secured with-by a clear plastic base (hidden in the photo / under the gravel) weighted with natural river rock.

i do feel bad that the said buyer was lead to believe that they were going to receive all the additional "display" items along with the described plant design. in the future, listed items descriptions will now also contain a clear notation that the "additional display items (rocks, frog, glass base) " are not part of the said / listed auction. it is my hope that this will clear any future confusion.

i am sorry that this particular ebay member felt this way. I hope these steps will help future buyers to have a clearer understanding of what they are bidding on / buying. i always appreciate any concerns and or feedback from anyone.

Saturday, May 19, 2007

new line to the collection

With the popularity and success of the clip / hook style designs, I’m introducing an additional new line of aquarium or reptile plants to the collection. These particular designs will feature plants that are unique in style, provide added coverage, offer flexibility in placement, make cleaning easier, provide a “truer” depth perception to the environment and are value priced!

The designs will be mounted onto a piece of plastic canvas – secured by a suction cup to the inside back of the tank, making the item weigh less (reduced shipping rate) and cost less to buy! Initially there will be two standard prices, regardless of style, based on the size of the canvas. Small design: $5.99 and Large $6.99. Shipping cost (within U.S.) for either size is only $4.00 per item purchased at my ebay. Over all size dimensions of the design will vary by style and will be noted within their individual description.

This particular design is meant to rest against the back of the tank, inside of course. This unique and space saving design has the foliage mounted on a piece of plastic canvas. The design is held in place using a suction cup (included) for stable mounting which makes positioning the design/unit very flexible. This design is meant to give the interior a more true depth effect and to supply ample cover for those who need. Since the plant isn’t under gravel, cleaning is extra easy! The cost of shipping on this item is slightly less than the “plastic base” designs because the weight is less; no river rock.

Thursday, May 17, 2007

Wednesday, May 16, 2007

logo: aquarium lifestyle designs by ron beck


feel free to copy / paste my logo to your web site, news group, blog or your myspace page. if you could please include a link back to the aquarium lifestyle blog page, I would appreciate it!

http://aquariumlifestyle.blogspot.com/

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